Privacy Policy

Introduction

root-elk ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email address)
• Course enrollment preferences and selections
• Communications you send to us
• Payment information when you purchase courses

We also automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymized where possible)

How We Use Your Information

We use the information we collect to:

• Process your course enrollments and provide educational services
• Communicate with you about your courses and account
• Send you updates about new courses and relevant content (with your consent)
• Improve our website and educational offerings
• Respond to your inquiries and support requests
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Contract performance: To provide courses you have enrolled in
• Legitimate interests: To improve our services and communicate with you
• Consent: For marketing communications and optional cookies
• Legal obligation: To comply with applicable laws

Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating our website and delivering courses
• Payment processors for secure transaction handling
• Analytics providers (using anonymized data)
• Legal authorities when required by law

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Course completion records are retained for seven years. Marketing preferences are retained until you withdraw consent.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit, secure servers, and access controls.

International Transfers

Your data is primarily stored and processed in Canada. If we transfer data internationally, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy periodically. We will notify you of material changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: 245 King Street West, Suite 1200, Toronto, Ontario M5V 1J5, Canada